Register a Guardianship
Application Processing
Applications are processed as soon as possible, in the order of which they are received. Due to the volume of applications received, processing times can vary.
Please do not contact the Commission to check the status of your application. Instead, use our Online Licensing System (ALiS). There you can confirm receipt, status, and progress of your application by referring to the View Pending Online Applications page of your online profiles.
You will also be sent automated email confirmation of successful application submission, and when your application is approved.
Contacting the Guardianship Registration (GR) Department
Email is the best way to contact the JBCC, as we are unable to accommodate walk-in Customers. Staff can schedule appointments for virtual calls/Zoom meetings for further assistance.
- By Email:
Non-criminal history matters: registeraguardianship@txcourts.gov
Criminal history matters: jbccbackgroundspecialist@txcourts.gov
In your email, please include your name and contact information and a subject line that identifies the topic of the email (example “Registration Transaction #12345”).
Attach any documents that are needed, but please do not submit documents by way of external links to a cloud service such as OneDrive or Google Drive.
- By Telephone: 512-463-1656, or 512-475-4368, Ext. #2.
If you leave a message, please provide details including the transaction number you are inquiring about, your full name, and your callback number.
IMPORTANT: Under section 155.155 of the Government Code, please be advised that the JBCC cannot confirm registration data to anyone outside of law enforcement and the county where the registration is filed. If you are a guardianship program, a guardian, a proposed guardian, or an attorney that represents a proposed guardian that needs to confirm registration data (i.e., information about the guardian, the ward, or the case), you must do the following:
- Contact the court where the guardianship is filed, or
- Login to your online profile and go to the Additional Information page of your profile. You will find all registrations submitted to us on that page.